Voice AI
Answer phone calls 24/7, understand guest intent, collect details, summarize outcomes and escalate when human attention is required.
Live calls
Intent detection
Call summaries
Human handoff
Channels
One AI agent across calls, WhatsApp, email and messaging
CiergeOS connects the channels guests already use so hospitality teams can automate communication without losing service context.
WhatsApp and messaging
Continue conversations with confirmations, reminders, service updates and structured replies in the channels guests already expect.
WhatsApp automation
Digital messaging
Web chat
Guest follow-ups
Email automation
Use AI agents to handle routine email requests, route complex cases and keep written communication connected to guest profiles and workflows.
Email replies
Routing
Context capture
Follow-up tasks
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FAQ
Which guest channels can CiergeOS automate?
CiergeOS supports voice calls, WhatsApp, email, web chat and digital messaging channels, all connected to the same guest operation context.
Why is voice AI important for hospitality?
Phone calls still carry urgent guest needs and revenue opportunities. Voice AI helps hotels answer every call 24/7 while keeping human escalation available.
CiergeOS